Troubleshooting
"My child's facial eczema is returning, even when applying SmartLotion® 1x per day"
Issue: Some SmartLotion® users have reported that after applying SmartLotion® to their child's face 2x per day for 2 weeks, then reducing to 1x per day after that, the child's eczema is returning. Wh…
"My rash has returned" or "I'm experiencing a flare-up"
Issue: Some SmartLotion® users have reported that after clearing up their rash and progressing to a preventative routine that their rash returns. What Dr. Harlan Would Do: In Dr. Harlan's practice he…
"SmartLotion® Made My Eczema Worse"
Issue: Some SmartLotion® users have reported that after a few days of use, their eczema/dermatitis appears to be getting worse. Cause(s): This can be caused by 3 potential issues, as follows: 1) Stop…
"What should I do if I have thin skin?"
Issue: Some people have thin skin from previous steroid treatments that can crack and bleed. What Dr. Harlan Would Do: In Dr. Harlan's practice he would recommend that his patients use a collagen con…
Dry Skin
For dry skin associated with any skin condition, please see our FAQ article "Can SmartLotion® Be Used As a Moisturizer?"
Hyperpigmentation
After a flare-up has cleared, the rash can leave behind dark, discolored spots on the skin. This is known as hyperpigmentation. For hyperpigmentation, Dr. Harlan says the following: Hyperpigmentation…
New Skin Irritation Or Seasonal Intolerances
Problem: Sudden onset of skin sensitivity, even after previously using SmartLotion®. Some patients experience skin changes in a way that increases their skin's sensitivity. They may have had a regula…
Peeling Skin
Some SmartLotion® users may experience peeling skin. This is normal and part of the healing process, like our article on stinging skin. It should go away within 2 weeks. If your skin feels dry and yo…
Persistent Redness of the Face (For Teenagers)
Issue: After treating redness, scaling, and itching from dermatitis, eczema, or irritation from acne meds, your teen’s face tends to have redness that persists or comes right back. Dr. Harlan's Recom…
Persistent Redness of the Face (For Infants and Children)
Issue: After treating redness scaling and itching from dermatitis or eczema, your child’s face tends to have redness that persists or comes right back. Dr. Harlan's Recommendations: Dr. Harlan has fo…
Persistent Redness of the Face (for Adults)
Issue: After treating redness, scaling, and itching from dermatitis, eczema, or psoriasis, your face tends to have redness that persists or comes right back. Dr. Harlan's Recommendations: Dr. Harlan…
SmartLotion® Isn't Helping Enough
Issue: Some SmartLotion® users have reported that SmartLotion® is helping a little, but not enough. Cause(s): This can be caused by the following potential issues: 1) Not enough moisturizing Dr. Harl…
Stinging: It's Part of The Healing Process
In some rare cases, your skin may sting, turn pink, or increase in redness when first applying SmartLotion®. If this happens, please don’t worry. Eczema can make skin extremely sensitive, and the sti…
