Refunds and Cancellations

Three things can be refunded, each with its own rule: your treatment plan, your products, and your medication.

Your $99 treatment plan

You can cancel for a full refund until a dermatologist opens your case. The patient portal shows when that happens. After that, the $99 has paid for your dermatologist’s review, whatever they decide: a prescription, a plan without one, or advice to be seen in person.

To cancel before your review, email support@harlanmd.com with your order number, or use the cancel option in the patient portal when it is shown.

We refund the $99 in full when:

• no dermatologist licensed in your state is available;
• the service isn’t offered for your age, your location or your condition;
• your identity can’t be verified;
• your dermatologist declines your case before reviewing it, because it can’t be treated online;
• you don’t receive a diagnosis or a written plan within 7 days of a complete intake.

If you don’t submit your intake within 30 days of buying, we cancel the order and refund it.

SmartLotion® and Perfect Repair™

Every product bought on harlanmd.com has a 60-day money-back guarantee. If you’re not happy with it, tell us within 60 days of delivery and we refund what you paid for it, shipping included.

1. Email support@harlanmd.com or call (877) 465-7892 with your order number.
2. Within 14 days, send back whatever is left. An empty tube is fine. You pay the return postage, so use a service with tracking.
3. Your refund goes to your original payment method within 10 business days of our receiving it.

Prescription medication

Medication is bought from the pharmacy, not from HarlanMD, so the pharmacy’s return rules apply. Prescriptions and pharmacies

Follow-ups

A follow-up is a new $99 treatment plan with the same rule: refundable until a dermatologist opens the case. How follow-ups work

Subscriptions

Treatment plans are never a subscription. If you have a Care Plan subscription for SmartLotion or Perfect Repair, you can change, pause or cancel it any time. How to update your Care Plan subscription

The full Refund Policy is on harlanmd.com. Questions: support@harlanmd.com or (877) 465-7892, Monday to Friday, 9 AM to 5 PM Pacific.