How a Consultation Works, from Start to Plan

Dr. Steve Harlan built his treatment plans over 30 years and 20,000+ patients. Until now you had to be his patient to get one. Now a board-certified dermatologist licensed in your state writes that plan for you, online. No video call. No waiting room. Nothing to schedule.

Here is every step, from the first click to your plan.

1. Pick your condition

Start at derm.harlanmd.com. It takes about 30 seconds. You choose one of three doors:

• I know what I have. Pick your condition from the list.
• Help me figure it out. Answer a few questions about what you see and you land on the right plan. Still not sure? Choose the Skin Diagnosis & Treatment Plan. Our dermatologists diagnose you. You don’t have to.
• Book your follow-up. For patients we have already treated.

2. Start your treatment plan

Each plan is named for its condition: the Eczema Treatment Plan, the Rosacea Treatment Plan, and so on. Every plan is $99, one time. Your dermatologist’s review, your diagnosis and your written plan are all part of it. HSA and FSA cards are accepted, and you don’t need insurance.

What the $99 treatment plan includes

3. Tell us about your skin

Your order confirmation page opens your medical intake. You answer questions about your symptoms, your health history, your medications and your allergies, and you upload photos of the affected skin. Clear, unedited photos in good light give your dermatologist the most to work with. You may be asked to confirm who you are with a photo ID.

You finish the intake in the patient portal, which our medical partner, MD Integrations, runs. If you closed the page before you finished, email support@harlanmd.com and we will get you back to it.

4. Your dermatologist reviews your case

A board-certified dermatologist licensed in your state reviews your answers and photos within 24 hours of a complete intake. If they need to know more, they message you in the patient portal, so keep an eye on the portal and your email.

Who the dermatologists are, and Dr. Harlan’s role

5. Get your diagnosis and your plan

Your plan arrives in the patient portal, written in plain words: your diagnosis, what to use, how often, for how long, and when to check back. It is built on Dr. Harlan’s protocols, with SmartLotion® at its heart and a prescription if you need one. Your dermatologist decides case by case. For many people, SmartLotion alone is enough.

6. Start treatment

• Your prescription goes to your pharmacy, or comes to your door when it is compounded. Prescriptions and pharmacies
• SmartLotion® is ordered at HarlanMD.com. When your plan pairs it with a prescription, you start both on day one. Using SmartLotion with a prescription

7. Follow up

Your plan names the date. At your follow-up your dermatologist checks your progress, and if a treatment isn’t working, they add the next one on top. Dr. Harlan’s protocols have second and third options for a reason. Nobody gets sent back to square one.

How follow-ups work

Quick answers

• Which states? All 50. The dermatologist who reviews your case is licensed in your state.
• Is there a video call? No. Your questions and photos tell your dermatologist what they need.
• Is it for children? Yes. Children’s plans and guardian intake
• Can I get the $99 back? Your treatment plan is refundable until a dermatologist opens your case. Refunds and cancellations